FREQUENTLY ASKED QUESTIONS (FAQ)

Orders & Shipping

When will my item arrive?

For all standard shipping to Metro areas, please allow up to 5–7 business days for your order to arrive. Rural areas can take longer.

Where is my order dispatched from?

Auckland, New Zealand

Pre-order

What is a pre-order?

Pre-ordering an item secures your product on the spot. When stock becomes available, orders will be dispatched to customers who have placed a pre-order before it is made available to the general public.

Payment

What payment methods do you accept?

We accept PayPal and bank transfer.